Returns & replacements
Our products are fulfilled through our delivery partner. This policy explains the partner replacement process and does not limit any rights or remedies available to you under applicable UAE consumer-protection law.
When you can request help
If the item delivered is incorrect, faulty, broken, damaged, or materially different from the product you ordered, contact us within 30 days of delivery.
Replacement timeframe and charges
- Requests made within 7 days of delivery are eligible for a replacement free of charge under the partner process.
- Requests made after 7 days and within 30 days may carry a replacement charge under the partner process. We will disclose any charge before proceeding. No charge will be applied where it is not permitted by applicable UAE consumer-protection law.
How to request a replacement
- Email rovexxofficial@gmail.com or use our Contact page. Include your order number and the phone number used at checkout.
- Share a short video showing the incorrect, faulty, broken, or damaged item, along with photos where helpful. Our team may ask for additional information to verify the issue.
- Please keep the original product box, packaging, and all accessories until your request has been reviewed.
- Once approved, we will tell you whether the item needs to be returned to the fulfilment warehouse or collected by a courier.
Replacement arrangements
Depending on the case, a replacement may be dispatched within 5 working days after the returned item is received at the warehouse, or a courier collection and replacement may be scheduled within 14 working days. Timing is subject to review and product availability.
Change of mind
The partner's standard process does not offer replacements for change of mind when the correct item has been delivered in good condition. This does not affect any rights that cannot lawfully be excluded under UAE law.
Refunds and your legal rights
The partner's standard replacement process does not provide cash refunds. However, this policy does not exclude or reduce any refund or other remedy that may be required under applicable UAE consumer-protection law. Where a refund is legally required or agreed, we will contact you to confirm the process and method.