Frequently Asked Questions

Frequently asked questions

Where does ROVEX deliver?

We currently deliver within the United Arab Emirates.

How long does delivery take?

Our estimated delivery time is 2–3 business days after your order is confirmed. Public holidays and busy periods may affect delivery.

How much does delivery cost?

Any applicable delivery charge is shown at checkout before you confirm your order.

Which payment methods can I use?

You can pay by card at checkout or choose cash on delivery where it is offered.

Can I request a replacement?

If your item is incorrect, faulty, broken, damaged, or materially different from what you ordered, contact us within 30 days of delivery. Requests within the first 7 days are eligible for a free replacement under our fulfilment partner's process. After 7 days, a charge may apply where permitted by law. See our Returns & Refunds page for details.

Can I return an item because I changed my mind?

Our fulfilment partner's standard process does not offer replacements for change of mind where the correct item arrives in good condition. This does not affect any rights that cannot lawfully be excluded under UAE law.

How can I track my order?

Check order and shipping updates sent to the contact details you provided at checkout. If tracking details are provided for your delivery, use the link in that shipping update. For help, contact us with your order number through our Order Tracking page.